Customer Retention Manager

Dubai, United Arab Emirates | Posted on 02/04/2026Elaris is a luxury beauty destination in Dubai, known for refined service, discretion, and exceptional client experience. We are seeking a Customer Retention Manager to own client loyalty, repeat visits, and long-term relationships across our salon.This role is ideal for someone who understands premium clientele, values service excellence, and can turn every guest journey into lasting loyalty.Key ResponsibilitiesLead customer retention and loyalty strategy for ElarisBuild and manage VIP programs, memberships, and repeat-visit initiativesOwn the full client journey and ensure a consistent luxury experienceManage CRM data, client segmentation, and personalized communicationHandle escalated client feedback with professionalism and discretionWork closely with salon management and front-of-house teams to maintain service standardsTrack retention KPIs, repeat rates, and client lifetime valueRequirements5+ years’ experience in customer retention, guest relations, or CRMBackground in luxury beauty, hospitality, or premium service brandsStrong understanding of CRM systems and client dataExperience in the Dubai / UAE market preferredPolished communication and strong relationship-management skillsCompetitive salary aligned with experiencePerformance-based incentives linked to retention resultsWork within a luxury, high-end brand environmentDirect impact on brand growth and client experienceLong-term career growth within a premium salon brand#J-18808-Ljbffr