Customer Service Representative FTC

This is a 12 month FTC Maternity Cover based in DubaiAbout UsTate & Lyle is on a journey of change inspired by our purpose of Transforming Lives through the Science of Food. Today we are a global leader in sweetening texture and fortification products that remove calories and add fiber. Our innovations help create healthier tastier food and drink for billions of consumers. Across the world we are unlocking the curiosity and courage in our team members to foster a truly experimental culture and create a tech‑enabled more agile risk‑ready operation. Join us to play your part in growing our business and its positive impact on communities society and the planet.Role PurposeThe purpose of this role is to ensure all ordertaking activities and related operational tasks are delivered safely accurately and efficiently. The role is responsible for maintaining a high level of customer satisfaction by operating within T&L policies service expectations and efficiency standards. A key focus is proactive problem‑solving to resolve issues quickly and effectively ensuring customers consistently receive the best possible service.Main Accountabilitiesresponsible for the process from orders receipt until the order is delivered on time to the customer:check the orders are in line with the sales contract/quotationcreate price condition if neededrelease the contract if neededsend order confirmation to the customerfollow up the shipment status and inform customer of delay or changes to deliveryFollow PPP in order to: maximize the payload capacity keep the loading/packing proceduresFollow up allocation ruleAgree with customers on delivery dates hours and place and work with supply chain offices in order to meet the customer requirements within T&L rulesFollow first delivery care procedure if applicableClose cooperation with any other teams related to the operations: Sales Account Managers Logistic Product Managers Billing and Credit Control departmentRegular update of sales order text notesProcess customers complaints/claims according to T&L procedures cooperating with different departments of the company to manage customers complaintsReview processes in relation to customer complaintsReview billing tracker and report and takes necessary actions to solve open issues ASAPRegularly complete/update customer specific list with all details needed (contact special requirements etc.)Share all relevant technical quality transport etc. documents/certificatesKeep in regular contact with customers - on phone in writtenFollow T&L health & safety procedures attend safety and all other compulsory trainingsAssists and substitute colleagues as a backup according to internal rulesAbout YouFluent in EnglishKnowledge of the French or Arabic language will be an advantageHave a working knowledge of SAP Outlook OfficeKnowledge of the supply chain is welcomeHigh interpersonal skillsAbility to work in a teamConscientiousness and committedConfident to make necessary decisionWhat we can offer youAs a business operating in 50 countries worldwide we offer a global rewards package to all employees alongside a range of country-specific addition to the flexible working policy hybrid working model & competitive salary we offer.Tate & Lyle is an equal opportunity employer committed to the strength of an inclusive workforce.Required ExperienceContract#J-18808-Ljbffr