Customer Program Manager

Meet the teamSplunk Professional Services (PS) is a growing and dynamic organization which plays a key role in the success of our customers. Our Customer Program Managers lead customers and partners through their Splunk journey from discovery through implementation of sophisticated solutions using a combination of management and technical skills. They are highly organized, strong communicators and have a real passion for driving successful customer outcomes. If you possess the ability to build relationships with both internal and external stakeholders, manage a portfolio of medium to high complexity customer projects and have established experience in commercial negotiations, project management procedures, consulting, and leading technology implementation projects, then this role may be exactly the challenge you are seeking.What You’ll DoBuild customer trust through professional leadership, management and reporting of complex projects from kick off to successful delivery and close outBuild and maintain project plans, including project P&L, outlining tasks, landmark dates and allocation of resources aligned to statements of work (SOWs)Implement and maintain detailed project reporting, including Project burn rate, progress against plan, risks, dependencies and assumptions ensuring this is clearly reported to the key customer stakeholdersUnderstand and assess the impact of any customer specific requirements, including any specific security and onboarding requirements (i.e. background checks, fingerprints, badging, network access, etc.)Identify and promote opportunities for Splunk products and services to meet additional customer requirementsMaintain a regular cadence with the sales teams to understand the upcoming opportunities and the requirements for PS engagementCollaborates with Sales Engineering to ensure PS is engaged in a timely manner to have sight of and the ability to influence technical detail and contentBuild customer confidence in outcomes through leveraging methodologies, blueprints, templates, Service Offerings and successful experiences with related solutionsUnderstands at a high-level the solution options available to meet customer requirements and know how to leverage the relevant SMEs to ensure outcomes are clearly defined and customer expectations setEffectively executes the RFP/SOW process in partnership with the sales teams and supporting PS teamsMaintains accurate and up-to-date reporting, documentation, and system information to ensure there is accurate forecasting of both bookings and revenueActive involvement in remediation of customer problems, serving as customer advocate to ensure problems are effectively and rapidly resolvedDesired Skills and Experience:Bachelor’s degree in technology, marketing, management or equivalent field5-10 years of proven experience in service and / or software sales or program managementStrong understanding of lifecycle service, professional services and enterprise software agreementsAbility to manage multiple customer personas and tailor communications accordingly both verbally and writtenDemonstrated leadership skills with experience managing teams and driving critical initiativesProficient in forecasting, market analysis, and customer satisfaction metricsProven experience leading delivery of sophisticated customer projects with cross-functional teams using waterfall and agile project delivery methodologiesProfessional Services tools familiarity; Professional Services Automation, CRM, Project Management tools, such as FinancialForce, Salesforce, Jira, etc.Technical competence; able to translate most customer requirements into proposals with minimal support from consultants / architectsHours of work:48 hours per weekBenefits:Healthcare and Insurance, Employee Stock Purchase program, Flexible Spending Benefit, Flex and Schooling Allowances and many more.Application start and end date:Starting 14th of January for approx. 4-6 weeksWhy Cisco?At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.We are Cisco, and our power starts with you.#J-18808-Ljbffr