Customer Care Agent - 12 Months

Responsibilities Attending customer telephone calls which lands on the designated numbers Coordinating with operations team for the required information to be shared with the customers. E mail support which involves Coordinating with operations team to ensure the required queried raised has been addressed and completed. Ensuring the customers are given right information as required by them. Ensure issues are escalated at the right time to the team manager if there any escalation raised by customers Requirements Minimum experience required is 2 - 4 years within insurance preferably medical insurance Arab National Bilingual with good communication skills both inEnglish and Arabic Diploma / Graduates Below 32 years old Must be locally available in Qatar with a valid QID Must be available to join immediately or on a short notice