CRM Manager

Job SummaryMeraki Developers is seeking a seasoned and proactive CRM Manager to lead and manage post‑sales operations, client servicing, legal coordination, and collections for our real‑estate developments in Dubai. The ideal candidate must bring in‑depth experience in Dubai's real‑estate sector, understand local regulations (DLD, RERA), and demonstrate proficiency in platforms like Bitrix or similar CRM systems. This role is pivotal in ensuring a premium customer journey from booking to handover.Key ResponsibilitiesTeam Management & OperationsLead, train, and supervise a team of CRM executives to ensure high‑quality customer engagementAssign responsibilities, monitor performance, and implement best practices to streamline client interactionsDrive productivity through regular performance reviews and coaching sessionsClient Relationship ManagementServe as the escalation point for premium clients post‑bookingEnsure timely, professional, and personalized responses to client queries, concerns, and service requestsMaintain high standards of client satisfaction throughout the customer lifecyclePost‑Sales OperationsManage complete post‑sales processes: welcome calls, documentation, payment plan coordination, agreement execution, and handover preparationCollaborate closely with Sales, Projects, Finance, and Legal teams to ensure seamless post‑sales operations and timely possessionsLegal Coordination & DocumentationOversee the accurate and timely generation of client documents (Allotment Letters, SPAs, Receipts, etc.)Coordinate with the Legal team on Dubai‑specific regulations, including RERA compliance and DLD requirementsAddress and resolve client legal queries in coordination with the legal departmentCollections & Payment Follow‑UpsEnsure timely collections as per agreed payment schedulesProactively follow up on overdue payments and manage defaulter escalation protocolsPrepare regular collection reports and MIS for management visibilityHandover & PossessionManage the end‑to‑end handover process in coordination with engineering and facility teamsSchedule pre‑possession inspections, ensure snag list resolution, and arrange handover appointmentsMaintain complete possession documentation and client feedback reportsRequirementsKey Skills & CompetenciesProven leadership and team management skillsStrong communication (verbal & written) and client servicing capabilitiesIn‑depth knowledge of Dubai real‑estate post‑sales processes, RERA, and DLD complianceHands‑on experience with Bitrix CRM or similar real‑estate CRM platformsExceptional organizational, documentation, and follow‑up skillsStrong analytical mindset with proficiency in reporting tools (Excel, dashboards)QualificationsBachelor's or Master's degree in Business Administration, Marketing, or related field6‑10 years of CRM experience in real‑estate; Dubai real‑estate development experience is mandatoryExperience in managing collections, legal documentation, and team operations is essentialPreferred Industry ExperienceResidential or commercial real‑estate developers in DubaiExposure to mid‑to‑high ticket property segmentsFamiliarity with the Dubai Land Department (DLD), RERA processes, and client documentation norms in the UAE#J-18808-Ljbffr