CRM Business Analyst

OverviewWe are initiating a CRM Transformation program and are seeking experienced CRM Business Analysts to join our team. The role involves working closely with business and technology teams to drive requirements, ensure alignment with banking processes, and support delivery in an agile environment.ResponsibilitiesCollaborate with business stakeholders and technology teams to elicit, document, and validate CRM requirements.Ensure alignment with banking processes and regulatory considerations.Support delivery in an agile environment, including collaboration with product owners and scrum teams.Required Skills and QualificationsStrong CRM expertise (Salesforce preferred) – mustHands-on Agile methodology knowledge – mustExcellent communication and stakeholder management skillsPreferred SkillsBanking industry experience (Retail, Corporate, or Private Banking – mix & match acceptable)Exposure to AI/automation in CRMQuick availability / immediate joinersSeniority levelNot ApplicableEmployment typeContractJob functionBusiness Development and SalesIndustriesIT Services and IT Consulting#J-18808-Ljbffr