Contact Center Agent

Do you want to love what you do at work? Do you want to make a difference, an impact, transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? If yes, then this is the job you're looking for. webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.Key ResponsibilitiesHandle contact center departments inbound and outbound calls including Sales and telemarketing callsProvide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channelsAct as a source of information for customers, collect customers feedback and enhance customer satisfactionContact center agents will be also responsible for supporting clients merchants and service providers by collecting their feedback, leads and handling their inquiries and complaintsRequirementsFollow Company's Policies, and instructions, and maintain the company's equipment and prestigious imageAdhere to working hours schedules, breaks, and tasks assigned and deliver it before the deadlineAnswer contact center departments inbound calls, and serve the customer with the required servicesBook, reschedule, and cancel experience bookings on behalf of customers and service providersSell events tickets through inbound, outbound calls, and all contact center departments channelsHandle customers incoming and outgoing transactions through WhatsApp, social media direct messages and public posts or comments, Email, live chat and any other customer service channelsHandle customer complaints, inquiries and feedback through all customer service channels, and make sure to provide our customers with mastery shopping services, and enhance customer satisfactionEscalate customer complaints and feedback to the concerned department and follow up to get a solid solution for itMake outbound research marketing and sales calls for our projectsModify, review, upload, and remove merchants and DMCs experiences according to the business needsHandle merchants and DMCs Inquiries, complaints, and feedback through all contact center channels, and provide them with full supportMaintain individuals Key performance Indicators (KPIS)Key QualificationsDiploma Degree or bachelor's degreeFresh Graduates, 1-2 years of experienceExcellent communication skillsGood customer service skillsGood command of English and Arabic LanguagesGood Computer skills#J-18808-Ljbffr