Contact Center Agent

The social beneficiaries program provides a unique opportunity to help the Kingdom of Saudi Arabia achieve change in the way its vulnerable citizens are supported by the Government. The review of the social beneficiary framework in KSA is a key pillar of The Vision 2030, the Kingdom’s nation-wide reform agenda.ResponsibilitiesThe Contact Centre Agent handles in-bound and out-bound call activity, primarily initial contact with social beneficiaries arranging home visit appointments for surveys and subsequently questions around scheduling or re-scheduling.RequirementsKnowledgeBachelors’ degree in a relevant subject.Technology savvy – knowledge of CRM systems or similar such as an ATS.SkillsExcellent relationship building skillsExcellent active listening skillsStrong communication skillsAbility to collect and convey information clearlyStrong customer service skillsResilience and adaptabilityAbility to work independentlyProblem solving and negotiation skillsAttention to detailAccuracy of data inputReliable with a high level of integrity and a strong ethical approachDisplays compassionIs passionate about serving the communityExperienceMinimum 2 years’ customer services experience is requiredExperience working within a contact center is desirableBenefitsProfessional and supportive work environmentOpportunities for career growth and advancementContinuous training and development programsExposure to government and large-scale projectsInternational standards and best practicesCollaborative and team-oriented culture#J-18808-Ljbffr