Contact Center Agent

<div><p>The social beneficiaries program provides a unique opportunity to help the Kingdom of Saudi Arabia achieve change in the way its vulnerable citizens are supported by the Government. The review of the social beneficiary framework in KSA is a key pillar of The Vision 2030, the Kingdom’s nation-wide reform agenda.</p><h3>Responsibilities</h3><p>The Contact Centre Agent handles in-bound and out-bound call activity, primarily initial contact with social beneficiaries arranging home visit appointments for surveys and subsequently questions around scheduling or re-scheduling.</p><h3>Requirements</h3><h3>Knowledge</h3><ul><li>Bachelors’ degree in a relevant subject.</li><li>Technology savvy – knowledge of CRM systems or similar such as an ATS.</li></ul><h3>Skills</h3><ul><li>Excellent relationship building skills</li><li>Excellent active listening skills</li><li>Strong communication skills</li><li>Ability to collect and convey information clearly</li><li>Strong customer service skills</li><li>Resilience and adaptability</li><li>Ability to work independently</li><li>Problem solving and negotiation skills</li><li>Attention to detail</li><li>Accuracy of data input</li><li>Reliable with a high level of integrity and a strong ethical approach</li><li>Displays compassion</li><li>Is passionate about serving the community</li></ul><h3>Experience</h3><ul><li>Minimum 2 years’ customer services experience is required</li><li>Experience working within a contact center is desirable</li></ul><h3>Benefits</h3><ul><li>Professional and supportive work environment</li><li>Opportunities for career growth and advancement</li><li>Continuous training and development programs</li><li>Exposure to government and large-scale projects</li><li>International standards and best practices</li><li>Collaborative and team-oriented culture</li></ul></div>#J-18808-Ljbffr