Client Relations Officer

The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.ResponsibilitiesProviding clients and professional partners with license-related information in line with organizational time-frames and guidelinesIssuing quotes and providing license-related documentation to clients and professional partnersMonitoring and updating the CRM system regularly when managing a portfolio of workAccurately analyzing the content of all documentation such as passports, application forms and resolutionsResponding to all partners’ and clients’ emails and queries on a range of scenarios faced by licenseesDelivering exceptional levels of customer service, ensuring IFZA’s reputation and integrity is maintainedFostering long-lasting business relationships with clients and professional partnersHandling complaints and finding optimal solutions to ensure clients’ happiness and retentionOperating closely with sales, finance, and renewals departmentsPerforming other job-related duties as assigned by ManagementRequirementsFull English proficiency is requiredAdditional spoken languages are a plusIntermediate computer literacy is required e.g., MS OfficeExcellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactionsStrong attention to detailsCustomer Service and Client Relationship Management experience is advantageousBenefits24 working days as annual leaveAnnual flight homeLife insurance planMedical insurance plan (with the option to upgrade at your own cost)Bonus scheme (in relevant departments)Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)#J-18808-Ljbffr