Client Relation Back Office

Key ResponsibilitiesClient Relations: Build and maintain strong relationships with SMB clients to ensure customer satisfaction and loyalty.Client inquiries, concerns and service requests: Serve as a point of contact for client inquiries, concerns, and service requests.Coordinate with sales and technical teams to resolve client issues efficiently.Follow up on leads generated by the sales team to ensure smooth onboarding and service delivery.Educate clients on telecom products, solutions, and promotional offers tailored to SMBs.Conduct regular client check-ins and feedback sessions.Back Office Operations: Manage and update customer databases ensuring all records are accurate and up to date.Prepare and process documentation for new connections, renewals, and service modifications.Monitor and track service requests, escalations, and resolution timelines.Generate daily/weekly/monthly reports on client status, sales support, and service quality metrics.Coordinate internally with logistics, billing, and technical support for seamless service delivery.Assist in preparing client proposals, quotations, and contract paperwork.Required Skills & QualificationsBachelor\'s degree in Business Administration, Communications, or a related field.1-3 years of experience in client servicing or back office support, preferably in telecom or tech.Strong communication and interpersonal skills.Proficiency in MS Office and CRM tools.Ability to multitask, prioritize, and manage time effectively.Detail-oriented with strong organizational skills.Additional Qualifications (preferred)Bachelors degree in Business, Marketing, or a related field (preferred but not mandatory).1-3 years of experience in outdoor or B2B sales.Proficiency in selling GSM connections (Postpaid, Fiber, and Business On).Valid driver\'s license and willingness to travel frequently.Key Skills and Competencies: Proven track record in outdoor sales (B2B experience preferred). Excellent communication, negotiation, and presentation skills. Strong interpersonal and relationship-building abilities. Self-motivated, goal-oriented, and able to work independently. Ability to thrive in a fast-paced and competitive environment.#J-18808-Ljbffr