Cashier

OverviewFront Desk Agent (Full-time). Property/ Workplace: Emirates Royal Residence, Abu Dhabi. Area: Abu Dhabi, United Arab Emirates.ResponsibilitiesSign in arriving guests and check out departing guests in a friendly and caring manner according to the criteria.Upon sign in, register visitor and assign rooms. Fit unique requests whenever possible.If required, assist visitors in completing enrollment cards.Use upselling techniques to market areas and other hotel services.Validate guest's method of payment and comply with established credit-checking procedures or refer cash handling to cashiers.Upon guest departure, process check-out procedures. Collect payment from guests. Clear guest account and provide a duplicate of the billing.Manage front office cashiers' transactions such as posting charges to guests and exchanging foreign currency according to procedures. At the end of shift, balance the cash float.Respond to guest requests and inquiries in a pleasant and caring fashion, by telephone or in person, provide/receive information and take appropriate action or refer to relevant persons.Coordinate room status updates with housekeeping for late check-outs, early check-ins and special requests.Possess working knowledge of room reservation procedures.QualificationsSecondary school diploma or equivalent.Previous experience in the same role in a luxury hotel is required.Well-groomed, professional appearance.Excellent written and verbal communication skills.Physical stamina to stand for extended periods.#J-18808-Ljbffr