Call Center Sales Agent (Only With BpoCall Center Experience)

Are you a results‑driven sales professional with a passion for music, dance and education? Melodica Music Academy, the leading music and dance school in the UAE, is looking for a dynamic Telesales Agent (Contact Center) to join our growing team.Role SummaryThis role goes beyond traditional customer service; you will play a key part in driving enrollments, strengthening customer relationships, and supporting business growth. You will act as the primary point of contact for students, parents and prospective clients, delivering excellent service while confidently converting inquiries into enrollments and maximizing retention opportunities. If you are energetic, persuasive and target‑driven this role is for you!Key ResponsibilitiesHandle inbound and outbound calls professionally and persuasivelyProactively follow up with leads and convert inquiries into enrollmentsExplain programs, schedules and promotions effectivelyBuild strong relationships with students and parents to maximize retention and upsellingConsistently achieve or exceed enrollment and revenue targetsIdentify customer needs and recommend suitable programs or upgradesMaintain accurate CRM records of leads, follow‑ups and conversionsResolve concerns efficiently to ensure high satisfactionCollaborate with internal teams to improve customer experienceRequirementsFemale candidates only with BPO/Call Center experienceStrong English communication skills (written & verbal)Minimum 2 years of experience in customer service, sales or business developmentProven background in sales‑driven environments (education, telesales, retail enrollment or service industries preferred)Strong persuasion, negotiation and relationship‑building skillsGood computer proficiency with 35 WPM typing speedProfessional appearance & confident personalityCurrently based in the UAE & available for immediate joiningWhy Join UsWork with the leading music & dance academy in the UAEApply now or tag someone who would be a great fit!- Send your updated CV (highlight sales numbers, retention achievements, BPO/contact center experience and English proficiency) to:#J-18808-Ljbffr