Call Center Representative

About the job Call Center Representative Opportunity The Client:A live communications agency, that provides fully integrated services enabling excellence in Advertising, Events, Public Relations, and digital and social media. They work on amazing campaigns work with high-profile government and private sector corporations globally. Role Overview: Hiring 4 call center representatives for a two-month project in Jazan, KSA. Successful candidates need to be located in Jazan for the period of the project, and available to join immediately. Key Responsibilities: Answering phones from customers professionally and responding to customer inquiries and complaints. Handling and resolving customer complaints. Providing customers with the organization's service and product information. Processing forms, orders, and applications requested by the customers. Identifying, escalating priority issues, and reporting to the high-level management. Routing inbound calls to the appropriate resources. Following up on complicated customer calls where required. Completing call notes and call reports as necessary and updating them in the CRM. Obtaining and evaluating all relevant data to handle complaints and inquiries. Recording details of comments, inquiries, complaints, and actions taken. Managing administration, communicating, and coordinating with internal departments. Requirements: 3+ years of experience in a similar role. Fluency in both Arabic and English (Written and spoken). Technical expert in related computer applications. Able to react effectively and calmly in emergencies. Able to maintain customer confidentiality