Head of Customer Experience & Service Ops

A leading digital commerce platform is seeking a Senior Manager, Customer Service to develop a best-in-class customer support operation for Dubai Mall Online. This role involves defining the overall service strategy, leading daily operations across various channels, and managing escalations. Candidates must have over 7 years of leadership experience in customer service within ecommerce or retail environments. The position requires building high-performing teams and driving process improvements while ensuring a premium customer experience.#J-18808-Ljbffr