Cabin Crew Manager - Sharjah

<div><h3>Job Purpose</h3><p>To lead and oversee G9 cabin crew day-to-day operations, ensuring safety, regulatory compliance, operational efficiency, crew readiness, and a consistently high customer experience in line with Air Arabia standards and brand promise.</p><h3>Key Result Responsibilities</h3><ul><li>Manage daily G9 cabin crew operations, ensuring safety, punctuality, and full regulatory compliant compliance.</li><li>Ensure full compliance with GCAA regulations</li><li>Maintain and update Cabin Crew Operations Manuals in coordination with Quality and Safety departments.</li><li>Monitor and implement changes from regulatory updates into operational procedures.</li><li>Ensure all crew are trained and briefed on regulatory requirements, including safety and emergency protocols.</li><li>Oversee documentation and record-keeping for compliance audits and internal reviews.</li><li>Monitor individual and team performance, attendance, and behavior. Implement interventions for under-performance and sickness/absence.</li><li>Ensure effective execution of daily operations.</li><li>Coordinate closely with OCC on crew deployment, schedules, disruptions, and recovery actions.</li><li>Monitor crew attendance, legality, fatigue reports, and documentation to ensure continuous operational readiness.</li><li>Implement cabin crew performance management framework, including KPIs and benchmarks.</li><li>Conduct reviews of crew readiness, attendance, discipline, productivity, and operational impact.</li><li>Monitor and analyze performance indicators including punctuality impact, attendance, productivity, service quality metrics, customer feedback, and crew readiness.</li><li>Recognize strong performance and maintain regular one-to-one feedback</li><li>Support the Head of Central Cabin Crew Operations through comparative analysis to identify performance gaps, root causes, best practices, and corrective actions.</li><li>Ensure consistent implementation of Air Arabia service, grooming, and onboard professionalism standards across G9.</li><li>Ensure awareness and adherence to service delivery objectives, standards, and corporate policies.</li><li>Embed service and performance expectations into daily operational decision-making.</li><li>Lead service excellence initiatives in collaboration with the Customer Experience team to elevate onboard customer experience in line with Air Arabia’s brand promise.</li><li>Drive continuous improvement in cabin crew standards across operational efficiency, customer experience, and service consistency.</li><li>Lead, manage, and develop Duty Coordinators and Crew Supervisors to ensure effective day-to-day cabin crew operations.</li><li>Collaborate with other hubs to share knowledge, align best practices, and improve overall cabin crew standards.</li><li>Lead crew welfare initiatives while maintaining operational and performance standards.</li><li>Manage leave approvals in line with manpower requirements and operational priorities.</li><li>Implement crew engagement and recognition initiatives to support morale, accountability, and productivity.</li><li>Present regular and ad-hoc performance reports to Management, including analysis, clear recommendations, and corrective actions to improve operational and service performance.</li></ul><h3>Qualifications (Academic, Training, Languages)</h3><ul><li>Bachelor’s degree in Aviation Management, Business Administration, Hospitality Management, or a related field is preferred.</li><li>Cabin Crew license/certification or previous qualification as Cabin Crew is an advantage.</li></ul><h3>Work Experience</h3><ul><li>Minimum 10 years’ experience managing cabin crew operations, including leading and supporting crews from diverse cultural and professional backgrounds.</li><li>Strong knowledge of cabin crew operations, airline regulations, and fatigue management principles.</li><li>Understanding of rostering, crew legality, and operational control processes.</li><li>Significant cabin crew experience—ideally in supervisory or senior purser roles—with a strong track record in performance management</li><li>Ability to manage day-to-day operations in a fast-paced, 24/7 airline environment.</li><li>Proficiency in MS Office applications (Excel, Word, PowerPoint, Outlook) for reporting and analysis.</li><li>Strong data interpretation and reporting skills to support operational decision-making.</li><li>Ability to translate performance insights into actionable operational improvements.</li><li>Strong decision-making skills, particularly during operational disruptions.</li><li>Familiarity with cabin crew regulations, service delivery standards, and operational protocols.</li><li>Good understanding of HR and disciplinary processes.</li><li>Excellent communication, coordination, and stakeholder management skills.</li></ul></div>#J-18808-Ljbffr