Butler

The moment a guest steps into one of our hotels, they are welcomed into a truly unforgettable experience. As a Butler, you are dedicated to providing personalized and intuitive service, anticipating guests’ needs before they even express them. From welcoming and escorting guests to their rooms, to unpacking luggage, arranging in-room amenities, and assisting with special requests, you ensure every detail of their stay is flawless. With your attention to detail and genuine care, you create a warm and refined atmosphere that makes every guest feel valued, pampered, and at home.Daily tasks and responsibilitiesGreet guests upon arrival and provide a warm, personalized welcome.Escort guests to their rooms and provide a detailed orientation of room features and hotel services.Assist with unpacking and packing of luggage upon arrival and departure.Arrange in-room amenities, welcome gifts, and special requests.Handle guest laundry, pressing, and shoe-shine services as per request.Coordinate dining reservations, transportation, and activity bookings.Anticipate and fulfill guest needs proactively, ensuring a seamless stay.Maintain daily communication with guests to check preferences and satisfaction.Liaise with other departments to ensure prompt and efficient service delivery.Prepare rooms for special occasions (birthdays, anniversaries, honeymoon, etc.).Maintain an accurate record of guest preferences for future stays.Ensure discretion and confidentiality in all guest interactions.All colleagues must assess situations and react accordingly through analysis and perspective.All colleagues must be flexible and able to carry out any other reasonable duties and responsibilities within the scope of their job, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.All colleagues should be visible and available to both guests and colleagues, in accordance with their position, and serve as an example for others.All colleagues are required to comply with any reasonable request from their supervisor(s) within a reasonable timeframe, under normal circumstances.Human Resources & TrainingIt is the colleague’s responsibility to report any case of harassment and discrimination as soon as it happens, either to their direct leader or to the Talent & Culture. It is the leader’s responsibility to treat complaints of harassment and discrimination promptly and confidentially.It is everyone’s responsibility to treat customers and Colleagues from all cultural groups with respect and sensitivity.All Colleagues must attend trainings and meetings as and when required.ConfidentialityAll Colleagues must ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic.All Colleagues must ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.#J-18808-Ljbffr