AVP - CRM & Cognitive Technologies

About the job AVP - CRM & Cognitive TechnologiesJob Purpose:Lead the strategic development and management of CRM and Cognitive Technologies (AI, NLP, RPA) to enhance customer engagement and drive digital transformation.Key Responsibilities:CRM Strategy: Develop and execute CRM initiatives to boost customer satisfaction and business growth.Cognitive Technologies: Oversee AI, ML, NLP, and RPA solutions to automate processes and deliver insights.Integration: Ensure seamless connectivity between CRM, cognitive tools, and enterprise systems.Leadership: Guide cross-functional teams and vendors to deliver projects on time and within budget.Adoption: Train teams and stakeholders on leveraging these technologies effectively.Qualifications & Skills:Education: Bachelors in IT/Computer Science (Masters/MBA preferred).Experience:10+ years in IT, with 5+ years in Microsoft Dynamics CRM (techno-functional role).5+ years in AI, NLP, LLM, Speech Recognition, or RPA engineering.Technical Skills:CRM platforms (Microsoft Dynamics), AI/ML frameworks, RPA tools.System integration, budgeting, and IT governance.Soft Skills: Leadership, stakeholder management, strategic thinking.#J-18808-Ljbffr