Asst. Front Office Manager

Job SummaryThe Assistant Front Office Manager supports the Front Office Manager in overseeing daily front office operations to ensure exceptional guest service, operational efficiency, and compliance with brand standards. This role plays a key part in guest satisfaction, team supervision, and smooth coordination across departments.Key ResponsibilitiesAssist in managing daily Front Office operations including Reception, Guest Relations, Concierge, and Bell DeskEnsure a seamless guest arrival and departure experienceHandle guest feedback, complaints, and special requests promptly and professionallySupervise, train, and motivate front office team membersSupport scheduling, duty rosters, and attendance managementMonitor room availability, occupancy levels, and rate integrityCoordinate closely with Housekeeping, Engineering, and F&B teamsEnsure compliance with hotel policies, SOPs, and UAE hospitality regulationsAssist in revenue optimization through upselling and cross-selling initiativesPrepare reports related to guest satisfaction, occupancy, and operational performanceAct as Manager on Duty (MOD) when requiredRequirements & QualificationsMinimum 3–5 years of Front Office experience in a hotel or hospitality environmentPrior experience as Assistant Front Office Manager / Front Office Supervisor preferredStrong guest service and problem-solving skillsGood leadership and team management abilityExperience with hotel PMS systems (Opera or similar preferred)Strong communication skills in English (additional languages are a plus)Well-groomed, professional, and guest-oriented personalityAbility to work flexible shifts, including weekends and holidaysUAE experience preferredWhat’s On OfferCompetitive salary and benefits packageOpportunity to grow within a reputed hospitality groupProfessional and multicultural working environmentCareer development and training opportunities#J-18808-Ljbffr