Assistant Manager – Technical Service & Customer Relations

Assistant Manager – Technical Service & Customer Relations12 - 20 YrsDubaiFull-TimeCompany ProfileSecure Print Equipment Suppliers FZC is a technology company that offers cutting‑edge technology solutions to companies with packaging, printing, and retail businesses. It prides itself for bringing to its customers next‑generation solutions to keep them ahead of their competition both locally and internationally. These and the commitment to serve the customer’s business interests have enabled VINSAK growth that now spans extensively across the Indian Sub‑continent, the Middle East, and large parts of Africa. Secure Print Equipment Suppliers FZE has a total revenue of AED 26.5 million.Secure Print Equipment Suppliers FZC is looking to hire an Assistant Manager – Service for its UAE office (MENA Region).Job DescriptionThe Assistant Manager – Technical Service & Customer Relations will be responsible for the following tasks:Oversee and manage the engineering service team to ensure efficient execution of assigned tasks.Ensure timely installation, maintenance, and breakdown support for all equipment.Allocate jobs, plan manpower deployment, and manage service schedules effectively.Build and maintain strong relationships with key accounts, promptly addressing service‑related concerns.Support customer retention through proactive service, technical guidance, and problem‑solving.Ensure proper documentation of all service activities, including manuals, reports, and technical records.Implement corrective and preventive actions to continuously enhance service quality.Plan manpower allocation, schedules, and workload distribution to optimize operational efficiency.Support the introduction and development of new Inkjet products in the market.Qualifications & CompetenciesB. Tech in Mechatronics, Electrical & Electronics or Mechanical engineeringAn MBA will be an added advantage.Strong communication, and relationship‑building skills.Excellent troubleshooting, problem‑solving and organizing abilities.Experience required: 12–20 years.Some experience in Printing and/or Packaging sector is essential.LocationThe Assistant Manager – Technical Service & Customer Relations will work from Sharjah, UAE.RemunerationBased on the candidate’s experience and promise to deliver.Contact PersonRequired SkillsCustomer Relationship Management Team Leadership Technical Service Operations Troubleshooting & Problem Solving Inkjet/Printing Technology Expertise Service Quality Improvement#J-18808-Ljbffr