Assistant Manager Raffles Club Lounge

To assist to oversee and direct all aspects of the Raffles Club lounge functions to achieve the highest possible guest satisfaction to current and future VIPs. This position also assists to promote the work culture and the companys core values.Key Roles & ResponsibilitiesManage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departureManage and supervise the lounge during operating hoursLiaise with kitchen on food selection for Breakfast High Tea and Cocktail HourMeet and greet all guests personallyOversee maintenance of efficient repeat guest history systemPromote Inter-Hotel sales and in-house facilitiesPerform such functions to include but not be limited to:Prepare Raffles Club guest welcome lettersMonitor guest comment cards and feedbackAttend to special requests by guestsHandle guest complaints and refer them as necessary follow up on corrective actionCompile analyze and control Raffles Club costs and inventoryPrepare requisitions for amenities on a timely basisEnsuring and maintain entire range of services offered for the Raffles Club LoungeAppraise appearance discipline and efficiency of all staff under direct supervisionOrganize and conduct regular meeting for Raffles Club staff to facilitate smooth operationsPrepare efficient work and vacation schedule for Raffles Club staff taking into consideration project occupancy and forecasts and any large group movementsPerforms related duties and special projects assignedWorks with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:Plan for future staffing needs and recruit in line with company guidelinesPrepare detailed induction programmes for new staffAnalyze training needs of Front Office staff and develop training programmesConduct probation and formal performance appraisalsCoach counsel discipline staff and provide constructive feedback to staffWork with Superior in the preparation and management of departments budget; control & monitor departmental costs on an ongoing basis to ensure performance against budgetAdhere to OH&S policies and procedures and ensure your direct reports do the samePersonal AttributesGood organisational skillsGood level of engagement with residentsAbility to manage a multi-cultural workforceExcellent leadership & communication skillsDisplay high levels of integrity dedication and support for continuous improvementFlexible management style to meet the challenges of a changing work environmentGood knowledge of the entire Front Office OperationsMust be a self-starter coach & mentor who can motivate the Team to perform their bestKnowledge of Opera Property Management System preferredQualifications :Degree from School for Tourism & Hotel ManagementMinimum 3 - 5 years relevant experience with at least 2 year at a supervisory level.Remote Work :NoEmployment Type :Full-time#J-18808-Ljbffr