IT Specialist

ResponsibilitiesManage and maintain the hotels computer networks including wired and wireless networks ensuring optimal performance security and reliability.Provide technical support for all hardware and software used within the hotel including computers printers POS systems property management systems (PMS) point of sale systems and other specialized hotel applications.Diagnose and resolve technical issues reported by hotel staff or guests in a timely manner to minimize disruptions to operations.Implement and maintain security protocols to protect the hotels IT infrastructure from cyber threats including malware viruses and unauthorized access.Develop and implement backup and disaster recovery plans to safeguard critical data and ensure business continuity in the event of system failures or data breaches.Assist in the procurement of IT equipment and software including researching vendors obtaining quotes and ensuring that purchases align with the hotels budget and technology requirements.Provide training and technical guidance to hotel staff on the proper use of IT systems and software applications to enhance productivity and efficiency.Maintain accurate records documentation and inventory of all IT assets configurations and procedures to facilitate troubleshooting and future upgrades.Ensure compliance with relevant regulations industry standards and best practices related to IT security data privacy and technology usage within the hospitality industry.Stay updated on advancements in information technology and identify opportunities to leverage new technologies to improve guest experiences operational efficiency and cost-effectiveness.QualificationsBachelors degree in Information Technology Computer Science or a related field.Prior experience in IT support preferably in the hospitality industry.Proficiency in networking operating systems (Windows Linux) hardware troubleshooting and software applications.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to work independently and collaboratively in a fast-paced environment.Certification in relevant IT disciplines (e.g. CompTIA A Network Security) is a plus.Additional InformationEmployee benefit card offering discounted rates at Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities like Planet 21Remote WorkNoEmployment TypeFull-time#J-18808-Ljbffr