Admissions and Parent Experience Executive

The Royal Grammar School Guildford Dubai is looking for an Admissions and Parent Experience Executive to join for an immediate start.About CognitaCognita is a global leader in independent education. Founded in 2004, we are a growing community of 100+ schools in 16 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 85,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, ‘Thrive in a rapidly evolving world’.At Cognita, we know every student is unique also. We nurture their distinct personalities and strengths. We support them academically, socially, and emotionally, wherever they are in the world, wherever they’re starting from. We protect what’s special about them, while offering them rich knowledge, opportunities, and best practices. And they get to be part of something bigger; ensuring they get an education that’s, quite literally, world class.We are recruiting a Admissions and Parent Experience Executive for the Royal Grammar School Guildford Dubai (RGS) to join the team immediately. The Royal Grammar School Guildford Dubai opened its brand new campus in September 2021 as a co-educational school, offering a British curriculum. At full capacity, the School will ultimately accommodate about 2,100 students from age 3 to 18.The Admissions and Parent Experience Executive will be at the heart of delivering outstanding customer service, and a high level of support to new and existing parents, acting as the initial and continual point of contact. The role is responsible for supporting the School Leadership Teams and Admissions from initial enquiry to enrollment, as well as maintaining ongoing relationships with families to ensure satisfaction and retention. Your role will require a complete understanding of the school’s activities, events, and policies, to promote the school’s profile, enhance parent engagement, and drive enrollments.Key AccountabilitiesCustomer Experience ChampionServe as the first point of contact for new and existing parents, providing exemplary customer service, and ensuring that all feedback is managed with care and professionalism.Manage and qualify leads, and handle phone enquiries with attentiveness and detail.Manage the logistics of school tours, open days and assessments, ensuring confirmations are sent and followed up, and all participants have a memorable experience that showcases the school’s ethos.Admissions Process ManagementEffectively present school enrolment reports in all key areas of Admissions: Enrolments, Leavers, Assessments, and Tours; weekly to the School Leadership Team and Head Office.Ensure accurate tracking and management of prospective and current student data in CRM and school management systems.Facilitate the collection of necessary documentation from parents, ensuring accuracy and timeliness in our systems. Maintain CRM data integrity and sanity to support informed decision making.Community EngagementMaintain a thorough understanding of the school's programmes, policies, and culture to effectively communicate with prospective families.Collaborate with Cognita’s Marketing team to promote newsworthy stories across social media and other channels, ensuring the school’s achievements are celebrated and shared with the community.Support the organization and delivery of school events, enhancing the school's profile and engagement with both internal and external communities.Enrolment and OnboardingFacilitate the enrolment process, from accepting offers to collecting documentation and ensuring compliance, making every family's transition into our community as smooth as possible.Coordinate onboarding for new students, ensuring all introductory communication is timely, informative, and up to date. Action emails for future enrolled families, keeping them informed and excited about joining the school community.Uphold the highest standards of communication and operational efficiency in all interactions with families, from initial inquiry to ongoing engagement.General ResponsibilitiesEmbody and model the school's values in all communications and interactions, fostering an environment of kindness, fairness, and ethical conduct.Adhere to and actively support safeguarding policies and practices, demonstrating a steadfast commitment to the safety and well‑being of our students.Respectfully maintain professional confidentiality and follow all school policies and guidelines.Pursue professional development opportunities and contribute to the overall positive atmosphere of the school community.Qualifications and SkillsDiploma or Degree level qualification is preferred.Good knowledge & level of understanding of UK curriculum schools and KHDA regulations.Efficient time management and effective use of work resources and the ability to prioritise demands for duties with deadlines for completion.Excellent interpersonal skills, a positive personality with lots of ener