Workshop Manager

Job SummaryOversee daily operations of the workshop to ensure efficiency and high-quality standards.Manage and lead a team of technicians ensuring work is performed safely and to required standards.Schedule and prioritize tasks and jobs based on customer requirements and operational needs.Ensure availability and maintenance of workshop tools, equipment, and inventory supplies.Coordinate with the Sales team, purchasing department and other stakeholders to meet customer demands and ensure timely job completion.Maintain a clean, safe and organized workshop environment enforcing safety protocols and compliance with company policies.Keep accurate records of workshop activities including work orders, job costing and invoicing.Provide excellent customer service by communicating effectively with customers during the repair process and addressing any concerns.Promote and sell service agreements to customers.Share responsibility with the service manager for workshop P&L and assigned service area performance.Handle warranty claims and ensure technical staff receive relevant training.Requires a Bachelors degree in business management or related field with at least 5 years experience in marine workshop management.Must possess strong leadership, organizational, communication and computer skills with knowledge of marine engines and components.#J-18808-Ljbffr