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WFM Scheduling Analyst II

Teleperformance (TP)

Mohali, India₹30,000–₹90,000/moAED 1.3K-4.0K/moToday
IndiaAnalystFull Time

Job Description

Analyzes contact center trends, including call volume, call patterns, staff productivity, attrition rates, and resource allocation Conducts call pattern forecasting and schedule planning activities to help meet business unit objectives May recommend operational improvements Uses analysis results to