WFM & Operations Lead — Contact Center Excellence

A leading banking institution in the UAE is seeking a Workforce Management & Operations Manager to oversee the MIS Team and manage the performance of contact center operations. This critical role includes ensuring optimal scheduling, conducting coaching sessions, and improving call center efficiency through data analysis and collaboration with various stakeholders. Ideal candidates will have managerial experience and strong communication skills, along with knowledge of banking services and regulatory standards.#J-18808-Ljbffr