WFM Lead (Verint) – Banking Scheduling & KPIs

A leading staffing agency in Dubai is seeking a candidate for the Work Force Management role specializing in Verint. This position requires expertise in managing a multitenant contact center workforce and experience working in a banking environment. Key responsibilities include real-time tracking of CSR schedules, updating staff schedules, and providing administrative support to the call center management. Strong knowledge of Verint WFM is essential for success in this role.#J-18808-Ljbffr