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AP Brand and Watch Industry ProficiencyDemonstrate mastery of AP brand fundamentals our rich history and heritage as well as the specificities of our products and services providing expert knowledge to clientsProactively enhance your knowledge and skills by staying abreast of evolving industry trends and best practicesClient ExperienceProvide a welcoming atmosphere that conveys warmth courtesy elegance and simplicity while taking care of clients well-being and actively listening to their needs offering personalized serviceAct as the clients primary point of contact coordinating all appointments and ensuring seamless transitions throughout their visitEnsure all clients are comfortable during their stay providing refreshments according to the AP guidelines and offering assistance with any requestsAnticipate colleagues needs and proactively assist with any concernsRespond to client feedback both positive and negative with a focus on continuous improvementContinuously seek ways to enhance the client experience and ensure AP remains at the forefront of luxury retailTeam relationsFoster open and professional communication with the team to ensure a cohesive productive and professional team environmentMaintain a positive and supportive attitude towards team members serving as a role model for client experience and service excellenceKeep your eyes open and communicate effectively with team members to ensure that all client needs and expectations related to hospitality are met and to resolve any issues that may ariseBusiness Performance and DevelopmentContribute to the achievement of monthly and yearly KPIs through exceptional hospitality and serviceContinuously seek ways to increase sales and improve the client experience working collaboratively with your teamParticipate in training and development programs to enhance hospitality and service skills and to stay up-to-date with industry trends and competitor offeringsContinuously seek ways to enhance the AP brand and its reputation both internally and externallyActively contribute to the success of the boutique and the AP brand taking ownership and pride in all aspects of the roleParticipate in team meetings and events contributing to the success and cohesion of the teamOperational ExcellenceEnsure compliance with all AP company policies procedures and guidelines including security and safety protocolsManage the boutiques client appointments schedule ensuring all appointments are efficiently scheduled and managed through AP platformsUtilize the CRM system to manage client information appointments and transactions ensuring its clean and accurate management guaranteeing safe handling and storage of all client-related information and taking appropriate measures to comply with APs data protection regulationsMaintain accurate records of client interactions preferences and purchases utilizing this information to enhance the client experienceCollaborate with the sales team to ensure seamless transitions between appointments and sales interactionsIdentify and resolve operational issues escalating as needed to managementMaintain the boutiques cleanliness and appearance throughout the day ensuring it meets AP standardsContinuously seek ways to improve operational efficiency and effectiveness sharing insights and ideas with the teamEnsure that all actions transactions and decisions are in line with AP company practices and legal requirements. Work with transparency integrity and respect for people and company property. Take accountability for all your actionsQualificationsMinimum 2 years of experience in a similar positionExperience in luxury watch industry is a plusPrevious experience in managing client relationships and client experience in a luxury retail environment provide top quality service and handle complaints effectivelyFluent English language skills are a must Arabic a plusGreat sense of initiativeExcellent interpersonal and organizational skillsExcellent customer management skillsAdditional InformationAudemars Piguet offers a competitive and comprehensive compensation and benefits package.Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legally-recognized protected basis prohibited by applicable law.Remote WorkNoEmployment TypeFull-time#J-18808-Ljbffr