Watch Room Attendant

Job DetailsPosition Title: Watchroom AttendantReports to: Watch CommanderDivision: Airport Operations - RFFS GradeDepartment: Rescue Firefighting Service (RFFS)Job PurposeThe role of the Watchroom Attendant in the Rescue Firefighting Service (RFFS) is a critical component of airport operations. Positioned at the heart of emergency management, the Watchroom Attendant serves as a vital communication link between various departments and emergency services, ensuring a prompt and effective response to incidents. The primary purpose of the Watchroom Attendant is to implement and uphold the rules and regulations governing firefighting and rescue operations at the airport in accordance with the General Civil Aviation Authority (GCAA) standards.This role involves maintaining the operational readiness of equipment within the watchroom, responding to emergency incidents, managing communications, and supporting compliance with safety standards. Through diligent monitoring and proactive engagement, the Watchroom Attendant plays an essential role in safeguarding airport operations, enhancing emergency preparedness, and contributing to the overall safety of all airport stakeholders.Stakeholder RelationsBuild, support, and maintain healthy diverse internal (peers, unions, team) as well as external (service providers, etc.) relationships and implement remedial actions where required to ensure achievement of organizational goals and enhance emergency response preparedness.Training and DevelopmentParticipate in educational communication best practices methodologies.Attend identified development programmes for succession planning purposes.Undertake theoretical training according to the Structured Learning Program.ProcessDuties include keeping record of all fire section movements in the fire service log book, good communication skills for telephone and radio procedures, be able to take and pass messages as appropriate, monitoring of the fire alarm panel, conversant with the phonetic alphabet and airport emergency plan.Initiating and implementing and follow up necessary corrective actions.Effective communication of all section roles, responsibilities and authorities.ReportingReports to the watch commander or leading fireman or his immediate superior.Communication & Working RelationshipsInternal - Airport employee and departmentsCapture information relating to airport operations and transfer information to various departments for emergency response.External - Emergency ServicesShare critical information of incidents and accidents.Qualifications, Experience & SkillsEducationalMinimum of high school education and fluent in the English language (both spoken and written).ProfessionalCompetent in using computers.Familiar with all MS Office applications.Physical RequirementsCandidates should be in good general muscular health.No hindrance in sight, hearing and verbal communication.Exceptional writing capabilities.Clean shaven.Fit for any manual work, including lifting, climbing or other.Cannot be claustrophobic, acrophobic or hemophobic.Entry into service should not be older than 25 years of age.ExperienceExperience in working in a communication environment/background or call centre.Must have interacted with stakeholders and customers.Safety Accountability and ResponsibilitiesTo comply with the relevant safety requirements and procedures outlined in the Aerodrome Operations Manual and Safety Management System and any other instructions or notices issued by Ras Al Khaimah International Airport.To comply with the safety requirements detailed within their training.To advise their Head of Department and the Airport Duty Officer team of any safety occurrence or system failure and to identify and report any situation of potential risk or concern affecting safety via one of the following means:Report directly to the Safety Department or an immediate supervisor.Submitting an Accident/Incident Report.Support safety audits and investigations as they occur.CompetenciesBehavioural CompetenciesQualified to understand the requirements according to the rules and regulations. (Medium)Knowledge in the field Airport emergencies and its actions. (Medium)Action Oriented (Medium)Conflict Management (Medium)Attention to Detail (Medium)Ethics, Integrity, and Compliance (High)Technical CompetenciesCommunication Skills (High)Problem Solving (Medium)Decision making (Medium)Teamwork (High)Knowledge in Emergency Response Planning (Medium)Knowledge in Incident Command System (Low)Public Knowledge in Rescue Operations (Low)Airport Familiarity (High)Knowledge of Applicable Legislation (GCAA, SOPS, ICAO, NFPA). (Medium)#J-18808-Ljbffr