Walk-in || We are hiring For Quality Analyst - Customer Care - Gurugram.

Dr Lal PathLabs

Gurugram, India₹25,000–₹80,000/mo≈ AED 1.1K-3.5K/moToday

IndiaAnalystFull Time

Skills Required

Crm

Job Description

Role : Quality Analyst Location : Udyog Vihar, Gurgaon KRAs Monitor inbound and outbound calls, emails , CRM and chat interactions as per defined quality parameters. Evaluate agent performance based on predefined quality scorecards. Provide timely, structured and actionable feedback to agents and te