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Walk-in || Quality Analyst

VCare

Chennai, India₹25,000–₹80,000/moAED 1.1K-3.5K/moToday
IndiaAnalystFull Time

Job Description

**Call/Interaction Monitoring** Listen to recorded or live calls, emails, chats, or tickets. Evaluate agent performance based on predefined quality parameters. Ensure professionalism, accuracy, and compliance in customer interactions. **Quality Audits & Scoring** Use scorecards to rate agent per