Waitress

Role Purpose:A waiter/waitress's job responsibilities include greeting customers, taking orders, serving food and drinks, handling payments, and ensuring customer satisfaction. They are also responsible for maintaining a clean and organized dining area, answering questions about the menu, and resolving any issues that may arise during the dining experience.Key Task and Responsibilities:Customer Experience: Understanding the customer journey and ensures customer experience is up to Service standards.Sequence of Service: Understand and adhere to the defined sequence of services as per restaurant standards.Table Maintenance: Table clearance, replenishing, being available for customer requestsCash and Billing: Delivering bill when requested, Correct cash/credit card handling procedure.Use of POS for order taking: Ability to navigate the POS system for correct order taking.Mise-en-Place Preparation: Preparing the restaurant/cafe for service as per defined standards.Teamwork: Supports and collaborates with colleagues and peers to ensure seamless customer experience. Accurate information handover at shift change.Drinks Recipes: Understanding recipes and methods for making beverages.Product Knowledge: Understand the ingredients in the dish, allergens, cooking preparation and presentation.Sales Pitch and Upselling: Ability to describe the USP's of the Products available on the Menu. Identify and use opportunities to cross sell.Cleaning and Hygiene: Adhere to H&S regulations and follows cleaning and Maintenance schedules for equipment.Experience, Knowledge and Skills:Minimum 2-3 years of working experienceClear and effective communication with customers, kitchen staff, and other team members is vital.The ability to build rapport with customers and create a positive dining experience is important.POS System Proficiency, Food Safety Knowledge, Cash Handling skills, Menu Knowledge.Ability to Work Under Pressure, Multitasking, Teamwork, Good Problem-Solving Skills, Attentiveness, Adaptability.#J-18808-Ljbffr