Waiter

Join us at Accor, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status‑quo.By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense meaning, to create lasting, memorable and impactful experiences for your customers, for your colleaguesHospitality is a work of heart, Join us and become a Heartist®.Scope of PositionAs a Waiter/Waitress you will be responsible to prepare for Food and Beverage service and serve our guests in line with the Food and Beverage concept. As a Waiter/Waitress, you will provide guests with the full experience that encompasses engaging & personalized service from beginning to end of service.To promote and maintain a positive working relationship at all times with all the ColleaguesTo consistently offer professional, friendly and warm service.To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined.To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way.To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs.To understand how to operate all the equipment used in the outlet.To fully understand and follow the hotel’s recycling program and procedures.To actively participate in all health and safety procedures the entire hotel.To follow all of safety and sanitation policies when handling food and beverage.Carrying out any miscellaneous duties and responsibilities as requested by your manager pertaining to total quality service delivered in Restaurant.Follows Hotel’s telephone etiquette standards.Perform other duties, as and when required.QualificationsMust possess outstanding guest services skills, professional presentation and sophisticated communication skills.Proficient in the English language (verbal & written), second language is an asset.Must be able to handle a multitude of tasks in an intense, ever-changing environment.Previous service experience an asset.Available to work night shift, weekends and/or holidays.Previous point of sale system experience an asset, but not required.Excellent communication and organizational skills.Stronginterpersonal and problem-solving abilities.Highly responsible & reliable.Ability to work well under pressure in a fast-paced environment.Ability to work cohesively with fellow colleagues as part of a team.Ability to focus attention on guest needs, remaining calm and courteous at all times.Additional InformationStrong interpersonal and problem solving abilitiesFluency in English , additional languages are a plus#J-18808-Ljbffr