Virtual Customer Care Executive

We are seeking a reliable and customer-focused Virtual Customer Care Executive to handle inbound and outbound calls, email communication, and administrative support tasks. The ideal candidate will ensure smooth day‑to‑day customer interactions while maintaining accurate records and documentation.No. of Vacancies2Specific Skills1–3 years of experience in customer care or administrative rolesExcellent verbal and written communication skillsProficiency in MS Office / Office applications (Word, Excel, Outlook, PowerPoint)Basic knowledge of CRM systems and email management toolsStrong organizational skills and attention to detailAbility to work independently in a virtual environmentEnglish: Fluent (written and spoken) - MandatoryHindi: Conversational to Fluent (Not mandatory)Responsible ForHandle customer inquiries via phone calls, emails, and online channelsProvide accurate information about services and resolve customer issuesPerform administrative tasks including data entry, filing, and record managementMaintain customer databases and internal documentationCoordinate with internal teams for issue resolution and follow‑upsAdditional RequirementsBasic knowledge of CRM systems and email platformsAbility to work with online tools and cloud‑based systemsStable internet connection and basic computer troubleshooting skillsStrong organizational and time‑management skillsCustomer‑focused attitude with problem‑solving abilityAbility to work independently and remotelyJob NatureFull Time, RemoteEducational RequirementsBachelor’s degree or Diploma in any disciplineAdditional certification in customer service or office administration is a plusExperience Requirements1-3 yearsJob LocationUAEAED 1000 to 2000Job LevelHow to ApplyInterested candidates can send their resumes in PDF format to hr@ivydigitals.com "Job Title" in the subject line.#J-18808-Ljbffr