VIP Guest Relations Officer (Saudi National Only)

Company Description Work Force is a leading sourcing and recruitment firm, dedicated to delivering exceptional talent solutions to top-tier hospitality and restaurant groups across Saudi Arabia. With a strong reputation for quality, efficiency, and reliability, we partner with clients to meet their workforce needs and support their operational excellence. Job Description We are seeking a professional and customer-focused VIP Guest Relations Officer to join our prestigious team in Riyadh, Saudi Arabia. As a key member of our guest services department, you will be responsible for providing exceptional, personalized experiences to our high-profile and VIP guests, ensuring their stay exceeds expectations from arrival to departure. Serve as the primary point of contact for VIP guests, anticipating their needs and preferences Coordinate and oversee all aspects of VIP guest experiences, including customized itineraries, special requests, and exclusive services Collaborate with various departments to ensure seamless delivery of premium services Handle sensitive information and maintain strict confidentiality at all times Resolve any issues or concerns promptly and professionally, ensuring guest satisfaction Develop and maintain relationships with key partners and vendors to enhance VIP offerings Stay informed about local events, attractions, and cultural activities to provide expert recommendations Prepare detailed guest profiles and maintain accurate records for future reference Conduct post-stay follow-ups and gather feedback to continuously improve services Qualifications Bachelor's degree in Hospitality Management, Tourism, or related field Minimum 3-5 years of experience in luxury hospitality or high-end customer service Proven track record of handling VIP clients or high-profile individuals Excellent communication skills, both verbal and written Strong interpersonal skills with a focus on cultural sensitivity and awareness Fluency in English; Arabic language skills highly preferred Proficiency in hospitality management software and MS Office suite Outstanding problem-solving abilities and attention to detail Exceptional time management skills and ability to multitask effectively In-depth knowledge of luxury hospitality standards and practices Familiarity with Saudi Arabian culture and etiquette Flexibility to work irregular hours, including evenings, weekends, and holidays Luxury hospitality certifications are a plus Additional Information Competitive salary package Professional and supportive work environment Opportunities for growth within a reputed brand.