UX Researcher

Job Description Role Overview: The UX/UI Team at Hapag-Lloyd Chennai is part of a global team dedicated to designing user experiences for internal enterprise systems. As a Quantitative UX Researcher, you will play a crucial role in conducting research and analyzing data to enhance product usability, user satisfaction, and overall experience. Your responsibilities will involve collaborating with cross-functional teams to generate actionable insights that drive improvements in the internal software. Key Responsibilities: - Leverage UX analytics tools to gather behavioral data and identify friction points in user flows. - Analyze user journeys, conversion funnels, and engagement metrics to uncover patterns and recommend improvements. - Translate research findings and analytics insights into clear, actionable recommendations and present them to stakeholders. - Co-create holistic UX research processes, frameworks, and a UX research repository for internal products research in collaboration with other locations. - Conduct research with both end-users (employees) and internal stakeholders (engineers, developers) involved in solution development. - Advocate for the value of UX research and analytics across teams to embed a culture of continuous learning and data-informed design. - Collaborate with UX Analyst on quantitative research projects. Qualifications Required: - 5+ years of experience as a Quantitative UX Researcher or in a similar role with demonstrated experience in Quantitative UX Research. - Comprehensive understanding of user-centered design practices and principles. - Proficiency in quantitative research methods and statistical analysis. - Experience with UX metrics (e.g., SUS, NPS, CSAT, DEX). - Proficiency with analytics tools like Google Analytics, DataDog, or similar platforms. - Knowledge of statistical analysis and data visualization. - Ability to effectively communicate research findings and insights to diverse stakeholder groups. - Curiosity and drive to continually improve UX research processes. - Excellent collaboration skills to work with multiple teams in an international and multicultural organization. Additional Company Details: The vision of the UX/UI Team at Hapag-Lloyd Chennai is to create internal software that seamlessly integrates into the workflow of business professionals, enabling them to focus on delivering the best customer experience. Role Overview: The UX/UI Team at Hapag-Lloyd Chennai is part of a global team dedicated to designing user experiences for internal enterprise systems. As a Quantitative UX Researcher, you will play a crucial role in conducting research and analyzing data to enhance product usability, user satisfaction, and overall experience. Your responsibilities will involve collaborating with cross-functional teams to generate actionable insights that drive improvements in the internal software. Key Responsibilities: - Leverage UX analytics tools to gather behavioral data and identify friction points in user flows. - Analyze user journeys, conversion funnels, and engagement metrics to uncover patterns and recommend improvements. - Translate research findings and analytics insights into clear, actionable recommendations and present them to stakeholders. - Co-create holistic UX research processes, frameworks, and a UX research repository for internal products research in collaboration with other locations. - Conduct research with both end-users (employees) and internal stakeholders (engineers, developers) involved in solution development. - Advocate for the value of UX research and analytics across teams to embed a culture of continuous learning and data-informed design. - Collaborate with UX Analyst on quantitative research projects. Qualifications Required: - 5+ years of experience as a Quantitative UX Researcher or in a similar role with demonstrated experience in Quantitative UX Research. - Comprehensive understanding of user-centered design practices and principles. - Proficiency in quantitative research methods and statistical analysis. - Experience with UX metrics (e.g., SUS, NPS, CSAT, DEX). - Proficiency with analytics tools like Google Analytics, DataDog, or similar platforms. - Knowledge of statistical analysis and data visualization. - Ability to effectively communicate research findings and insights to diverse stakeholder groups. - Curiosity and drive to continually improve UX research processes. - Excellent collaboration skills to work with multiple teams in an international and multicultural organization. Additional Company Details: The vision of the UX/UI Team at Hapag-Lloyd Chennai is to create internal software that seamlessly integrates into the workflow of business professionals, enabling them to focus on delivering the best customer experience.