Unified Communications Expert

We are currently hiring a Unified Communications Expert for our Abu Dhabi team.ResponsibilitiesHands‑on experience with , Microsoft Teams Direct Routing, Audiocodes Audiocodes Routing Manager (ARM)/Audiocodes OVOC (One Voice Operations Center)/SBC (Session Border Controller) – MUSTMust have experience in Microsoft TeamsParticipation in ToIP/Visio evolution and transformation projectsBusiness needs analysis in the technical project context – Functional requirements and technical specifications document realizationTechnical Service requests implementation – Configuration modification and expertise requests managementLevel 3 Support on ToIP and Visio incidents – Users supportRequirementsStrong Involvement in current Unified Communications Transformation project:Stream 1 – PSTN Connectivity Evolution: Replace Local telephony access with Regional Telephony HubStream 2 – New Device Policy and Standard Definition: Replace Hardphones by Softphones and Meeting rooms video‑conferencing Renovation, Standardization and DeploymentStream 3 – UC Solution Refundation: Replace and Unify Enterprise Telephony solution for all employees – Customer Care ModernizationOn his/her scope, the expert is actively acting onMigration or operation plan adjustment, validation and/or coordinationChange management, coordination and technical requests managementDocumentation realization and updatesIncidents and problems management: technical analysis, coordination in incident resolution, RCAMaintenance in operational conditions (MRO) of ToIP/Visio infrastructures Obsolescence, capacity and vulnerabilities managementaddition (s)he may be interacting on those areas :Business needs and request qualifications – be the link with Business analyst and technical experts in order to understand Functional requirements and technical specifications definition and potentially get some updatesConfiguration Audit and Continuous Improvement Plan managementTechnical EnvironmentToIP: Microsoft Teams, Direct routing, SIP, H323, Audiocodes SBC, ARM, OVOC, Cisco Call Manager, Call Manager Express, Unity Connection, Attendant Console, SME, Expressway, Voice Gateway, JabberAudiocodes Audiocodes Routing Manager (ARM)/Audiocodes OVOC (One Voice Operations Center)/SBC (Session Border Controller)LAN/WIFI: Switching/RoutingSD‑WAN VeloCloudUser Proxy and Remote Access: Zscaler ZIA and ZPAWe are looking for someone with 5 years of experience in Unified Communications Production and Operations.Network technical skills are required.A good understanding of all the building blocks of the information system, application layers, servers, virtualization, Cloud will be appreciated.You are looking for a great opportunity to be part of an amazing challenge, with great development possibilities ? This job is for you !About KLANIKKlanik is an IT consulting company providing solutions to some of the world’s largest industrial and services groups for 10 years.We support our clients with the creation and development of their new products and services around 4 main business lines:Information Technology and Systems (IT & IS)DevOps and CloudBig Data and AICybersecurityKlanik is a community of +500 passionate experts empowering clients in 6 countries throughout Europe, Middle East and the Americas.Our Team is dedicated to offering our global clients project support while guaranteeing a consistent level of service alongside a commitment to excellence and strong core values.We’re always looking for smart, talented, driven, down‑to‑earth, fun‑to‑work‑with people who want to make a positive and meaningful impact!Being a “KLANIK”That means being an out of the box thinker, a precursor who is keen to create, innovate and collaborate in an environment where you can enjoy being yourself and valued for your ideas. It’s being part of a community of experts that have a passion for and stay abreast of the latest technologies.You feel like a technology pioneer, full of creative ideas, supported by a strong know how and expertise in the latest technologies? We believe you could be a good fit to our culture!Our culture is our prideAt Klanik, we believe that we are stronger together than we are alone. Trust, ethics, respect and transparency are deeply fixed in our culture, alongside with the pride in a job well done.Our community motto is that people give the best of them when they feel listened, respected and empowered to develop themselves. Therefore the better we treat our people, the bigger the success they will achieve. We apply those values on day to day basis among our teams, with our clients and even with our competitors.Being part of the Klanik community means relying on each other’s, learning from each other’s and growing all together. Our community fosters creativity, innovation and development within our teams to tackle more and more complex challenges and deliver the best solutions to our clients.#J-18808-Ljbffr