UAE Local Contract: Secondary School Receptionist at Safa Community School

UAE Local Contract: Secondary Receptionist for Main Site at Safa Community SchoolSafa Community School - a beacon of excellence. In 2024, we were honoured with the ‘Happiest School in the UAE’ title, a testament to our commitment towards student well-being. In addition, we were proud recipients of the ‘Value Add, Leaving No Child Behind Award’, reflecting our dedication to academic progress. This was further underscored by our 2024 GCSE VA score of +2.2 and +1.9 in 2025. Our high staff retention rates and inclusion in the top 15 schools in the UAE by the SchoolsCompared.com survey are a source of pride for us all.At Safa Community School, we are more than just a school—we are a community. With a parent body comprising expats, including around 35% from the UK, we have fostered a reputation for being a friendly, warm, and community-oriented school. Our positive relationships among staff, parents, and students are a testament to our inclusive approach, making everyone feel welcomed and part of a larger family. This sense of belonging sets us apart and should make you feel at home in our school.Safa Community School is not just another school but an award-winning all-through UK curriculum school, from FS1 to Year 13, with 2,640 students. Follow our school Instagram channel for a glimpse into our vibrant community, showcasing student achievements, community events, and much more at safa_scs. Discover how we nurture talent, foster creativity, and build a thriving environment for every student.This role is being advertised as part of our strategic growth to meet increasing student enrollment. The chosen candidate will be responsible for overseeing the front desk at our secondary school based on the main site on a daily basis, as well as performing a range of administrative and clerical duties. The successful candidate will be highly motivated, possess excellent interpersonal skills, demonstrate proficiency in IT, be fluent in English and have the ability to multitask and prioritise in an environment with frequent interruptions.The ideal candidate will already be residing in Dubai, United Arab Emirates.Receptionist responsibilities include:Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.Answer incoming telephone calls, screening and forwarding to the appropriate personnel or department. Taking accurate messages if required and relay information to relevant stakeholders in a concise and timely mannerConfidently answer frequently asked questions with accurate information as the first point of contact for all parent, staff and visitor enquiries.Provide administrative support across the organisation.Deal with emergencies in a timely and effective manner while streamlining office operations.Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).Provide basic and accurate information in person and via phone/email.Receive, sort and distribute daily mail/deliveries.Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).Perform other clerical receptionist duties such as booking tours, disseminating information correctly, assisting parents with any queries as best possible.Manage students who arrive late or leave early in the day.Manage the absence mailbox by translating the information onto iSAMS (school information management system), responding to emails from parents, disseminating the information to teachers and recording absence accurately. This may often require liaising with other members of the team dealing with absence for multi-sibling families.Assist with dealing with lost property.Support admissions with new parent access passes and other administrative duties as requested.Manage and respond to reception email addresses, ensuring emails are actioned and appropriately filed in a timely manner.Essential Requirements and SkillsProven work experience as a Receptionist, Front Office Representative, or similar role. Minimum of two years in this kind of role. Experience working in a school is a definite plus.Proficiency in Microsoft Office Suite and Google Suite - this is an essential requirement.Experience using iSAMS would be a definite advantage.Experience using SchoolsBuddy would be a definite advantage.Hands-on experience with office equipment.Professional attitude and appearance.Confident and friendly personality.Demonstrate personal dynamism, energy and enthusiasm.Excellent and fluent command of written and verbal communication skills in English.Ability to be resourceful and proactive when issues arise - solution focused.Excellent organisational skills.Multi-tasking and stress-management skills, with the ability to prioritise tasks, are essential for this position.Positive customer service attitude, able to gracefully assist with complaints.Work without supervision completing required tasks to a high