Training & Workforce Planning Manager

Training & Workforce Planning ManagerDubaiFull timeONSITEJob descriptionThe Training & Workforce Planning Manager is responsible for developing and implementing training programs while overseeing workforce planning and shift optimization across all outlets of the Daikan Hospitality Group. This role ensures consistent service standards, operational efficiency, productivity, service speed and accuracy, peak-hour readiness, compliance, and optimal staffing levels across all Daikan and Hanar outlets.**Key Responsibilities:** **Training Strategy & Development:** Develop and execute group-wide training strategies aligned with brand and operational goals. Design structured onboarding and ongoing training programs for front-of-house, back-of-house, bar, and management teams. Customize training content for Daikan Ramen, Izakaya and Hanar outlets. Manage and update training materials within the Pocket Trainer application and track staff progress and certifications. **Operations, Service Standards & Compliance:** Ensure consistent guest experience, service quality, and operational accuracy across all outlets. Establish and maintain Standard Operating Procedures (SOPs) for service, kitchen operations, and bar service. Train teams on service excellence, upselling, guest engagement, and brand standards. Ensure compliance with food safety, hygiene, health & safety, and alcohol service regulations. Conduct regular audits and performance evaluations to identify training and operational gaps.** Workforce Planning & Shift Management:** Be fully familiar with restaurant shift schedules, peak hours, and operational requirements across all outlets. Oversee, review, and optimize staff shift rosters based on busy days, peak times, and business demand. Approve outlet work schedules in coordination with Operations and Outlet Managers. Ensure optimal staffing levels while managing labour costs and productivity. Analyse sales trends and footfall data to recommend staffing adjustments during peak and off-peak periods.** HR Support & Performance Management**: Assist the HR department in implementing and tracking employee performance evaluations. Support managers and supervisors in understanding performance standards and evaluation criteria. Use data from Pocket Trainer and operational assessments to support performance reviews and development plans.** Leadership & Coaching:** Develop Train-the-Trainer programs to ensure knowledge consistency at outlet level. Coach and develop supervisors and managers to act as effective trainers. Provide ongoing coaching, feedback, and performance support. ** Performance & Reporting:** Monitor training effectiveness and workforce efficiency through KPIs and assessments. Maintain training records, certifications, and staff scheduling data. Prepare regular reports and recommendations for senior management. **Education/Qualification, Skills, Competencies and Experience** Bachelor’s degree in Hospitality Management, Human Resources, or a related field (preferred). 3–6 years’ experience in a training, operations, or workforce planning role within multi-unit restaurant operations. Strong understanding of restaurant scheduling, labour optimization, and shift planning. Knowledge of food safety standards and alcohol service regulations. Experience with Japanese and/or Turkish cuisine concepts is an advantage.**Skills & Competencies** Strong leadership, communication, and presentation skills. Ability to manage multicultural teams across multiple outlets. Analytical mindset with a focus on efficiency and cost control. Hands-on, organized, and operationally driven.EN#J-18808-Ljbffr