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Training & quality controller- customer support

Bridgexcel

Gurugram, India₹15,000–₹40,000/moAED 660-1.8K/moToday
IndiaCustomer SupportFull Time

Job Description

Lead quality audits across calls, emails, and chats, ensuring SLA and compliance adherence. Analyze QA/CX metrics to drive insights, conduct training & coaching, Collaborate with stakeholders for continuous process improvement. *Required Candidate profile** Strong QA/QC experience with BPO metri