Trading Support Specialist - VIP Institutional

Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100 countries for our industry‑leading security, user‑fund transparency, trading engine speed, deep liquidity and an unmatched portfolio of digital asset products. Binance offerings range from trading and finance to education research, payments, institutional services, Web3 features and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.About Binance VIP & Institutional TeamBuilt by the world's largest digital asset exchange by trading volume, Binance VIP and Institutional offers access to digital asset solutions for VIP clients and institutions. We work closely with a wide range of market participants including individual traders, high‑frequency trading (HFT) and proprietary trading firms, hedge funds, asset managers and family offices, market makers and brokers, investment banks, corporations, fintech firms and more. Join us to be part of a team that provides top‑tier services to the most influential players in the crypto industry.Job ResponsibilitiesServe as the point of contact supporting our highest value customers and institutions on Binance’s various productsProvide dedicated and prompt support to our institutional and VIP customers via different communication channelsProvide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of APIBeing the first line support for all account and system related issuesServe as the representative of VIP customers to internal teams including account finance risk and productsCollect customer feedback and manage projects to realise the product change requirementsProvide system and product updates to customers to ensure they are aware of all the major changes in timeJob RequirementsMinimum of 3 years of relevant experience in a client/trading desk support role in financial servicesExperience in real‑time client‑facing supporting functions preferably with high‑priority clientsUnderstanding of trading platforms or exchanges e.g. knowledge of trading ordersUnderstanding of the use of API in communicating with a trading platformOutstanding problem‑solving capabilities including solving issues under high pressureExcellent communication skills to be able to facilitate cross‑departmental communicationAble to participate in an on‑call rotation as required by the businessBilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholdersHands‑on experience in API trading is a strong plusUnderstanding of cryptocurrency basics e.g. the meaning of blockchain transactions is a strong plusKnowledge of derivative and other trading products is a strong plus e.g. knowledge of futuresWhy BinanceShape the future with the world's leading blockchain ecosystemCollaborate with world‑class talent in a user‑centric global organization with a flat structureTackle unique, fast‑paced projects with autonomy in an innovative environmentThrive in a results‑driven workplace with opportunities for career growth and continuous learningCompetitive salary and company benefitsWork‑from‑home arrangement (the arrangement may vary depending on the work nature of the business team)Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application you confirm that you have read and agree to our Candidate Privacy Notice.#J-18808-Ljbffr