Ticketing IT manager

We are seeking a highly experienced Ticketing IT Manager to lead and manage all technical aspects of ticketing systems for large-scale, high-profile events. The role focuses on ticketing platforms, system integrations, access control, data security, and operational readiness. The ideal candidate will have hands‑on experience supporting major international events and premium venues (e.g., Formula 1, major sports championships, world‑class entertainment events), with strong coordination between IT, ticketing, and operations teams.Key ResponsibilitiesOwn and manage the full ticketing technology ecosystem, including ticketing platforms, access control systems, scanners, CRM integrations, and reporting tools.Lead the technical planning, configuration, testing, and deployment of ticketing systems for major events.Manage integrations between ticketing platforms and third‑party systems (payment gateways, CRM, marketing, accreditation, and venue systems).Ensure system stability, scalability, and performance during high‑volume ticket sales and event days.Oversee access control operations, including gates, handheld scanners, turnstiles, and real‑time monitoring.Act as the primary technical point of contact for ticketing vendors and IT service providers.Ensure data security, compliance, and adherence to IT governance and cybersecurity standards.Provide on‑site technical support during live events and lead incident management and resolution.Prepare technical documentation, SOPs, risk assessments, and post‑event technical reports.Lead and manage ticketing IT teams and external technical resources.Required Experience & Qualifications7–10 years of experience in ticketing IT, event technology, or large‑scale systems operations.Proven experience supporting prestigious or high‑attendance events (e.g., Formula 1, international sports events, large venues, exhibitions).Strong hands‑on experience with ticketing platforms, access control systems, and system integrations.Solid understanding of IT infrastructure, networking, cybersecurity, and cloud‑based systems.Bachelor’s degree in IT, Computer Science, or a related field.MBA or postgraduate qualification is an advantage.Technical SkillsTicketing platforms and access control systemsAPI integrations and system interoperabilityCRM and payment gateway integrationsNetwork and infrastructure readiness for live eventsData security, compliance, and system monitoringCore CompetenciesStrong problem‑solving and incident management skillsAbility to work under pressure in live‑event environmentsExcellent stakeholder and vendor management skillsClear communication between technical and non‑technical teamsHigh attention to detail and operational disciplineSkillsCompetitive salary of AED 38,000 per month.Opportunity to work on iconic, world‑class events.Dynamic, fast‑paced environment with high operational exposure.Career growth within a leading events or government organization.#J-18808-Ljbffr