Therapeutic Area Partner - Immunology Dubai

Job Description SummaryTherapeutic Area Partner is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical mannerJob DescriptionDrive Competitive Sales Growth: Identify and prioritize high‑potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions; drive sales performance through skillful orchestration of positive customer experiences; engage and build relationships; conduct value‑based conversations (in person and virtually) to understand critical customer challenges, decision drivers, pain points and opportunities; personalize and orchestrate customer engagement journeys for target HCPs by reflecting preferences, leveraging content and multiple engagement channels; build engagement by working in partnership with HCPs to develop sustained collaboration; deliver memorable customer‑centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment; establish effective working relationships with opinion leaders and top medical influencers at the territory level and challenge current behaviors to improve the patient journey; develop deep customer insights and understanding; gather insights on the customers' business to uncover what is important to them; follow up on customer feedback and translate responses into actions that create additional value and exceed expectations; leverage available data sources to create and dynamically adjust relevant territory account and customer interaction plans; share customer insights with internal stakeholders to support the development of product‑ and indication‑related content campaigns and interaction plans; collaborate compliantly with cross‑functional teams to design and implement solutions that address unmet customer and patient needs; act as a trusted partner to the customer for the purpose of helping them run their business, listen, learn, strive to deepen the relationship in a compliant and ethical manner, and position themselves to create value‑added solutions.Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.When facing ethical dilemmas, do the right thing and speak up when things don’t seem right.Live by Novartis Code of Ethics and Values and Behaviors.Major accountabilitiesTo meet business growth objectives within agreed budgets and timescales.To excel at execution of SFE KPIs.Implementation of marketing messages and strategic projects.To manage and engage TMEs through understanding needs.Cross‑functional collaboration, communication, and sharing insights.Account Mapping.RequirementsDegree/education in relevant discipline.Proven successful performance track record.Experience in Immunology is preferred.Solid experience in UAE market is preferred.Solid communication, analytical, and presentation skills.Established experience in successfully managing and engaging TMEs.Skills DesiredAccount ManagementCommercial ExcellenceCommunication SkillsComplianceConflict ManagementCross‑Functional CoordinationCustomer InsightsEthicsHealthcare SectorInfluencing SkillsNegotiation SkillsSelling SkillsTechnical Skills#J-18808-Ljbffr