The Grove (Abu Dhabi) - Senior Style Advisor

The Grove (Abu Dhabi) - Senior Style AdvisorZegna Abu Dhabi, Abu Dhabi Emirate, United Arab EmiratesOverviewJoin to apply for the The Grove (Abu Dhabi) - Senior Style Advisor role at Zegna.ResponsibilitiesWelcome and greet every customer in a warm and friendly manner and demonstrate excellent customer service at all times.Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale.Receive cash or payment in any authorized modes from customers, issue receipts/bills against their purchase and provide professional cash point service.Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.Demonstrate and maintain product knowledge, fashion trends, in-store promotions at all times.Maintain personal grooming standards as advised by the Store Manager.Maintain clean and organized display, fitting rooms and stock areas.Check stock levels daily and inform the store manager of depleting stocks to replenish and maintain optimum stock levels.Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies, etc.Recruit customers for the database, accurately entering their details on the system.Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.Education, Experience, Functional Skills and KnowledgeEducation/QualificationHigh school qualificationExperience4 to 6 years retail sales or customer service experience.Functional Skills & Specific KnowledgeGood communication and interpersonal skillsPleasant personality and good groomingPassion for retail industryCompetenciesAchievement DriveBuilding RelationshipsEmpathyInfluencingServing CustomersTeam WorkingConceptual ThinkingSeniority levelAssociateEmployment typeFull-timeJob functionDesign, Art/Creative, and Information TechnologyIndustries: Retail Luxury Goods and Jewelry#J-18808-Ljbffr