The Grove (Abu Dhabi) - Senior Style Advisor Abu Dhabi , United Arab Emirates

| | || --- | --- || The Grove (Abu Dhabi) - Senior Style Advisor | || | || --- | --- || The Grove (Abu Dhabi) - Senior Style Advisor | || CompanyID (accounts for anonymous companies) | 693,176 |# JOB CONTENTTo deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.# KEY RESPONSIBILITIES**FUNCTIONAL RESPONSIBILITIES*** Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.* Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale* Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.* Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.* Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.* Maintain personal grooming standards as advised by the Store Manager.* Maintain clean and organized display, fitting rooms and stock areas.* Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.* Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.* Recruit customers for the database, accurately entering their details on the system.* Minimize exposure to stock loss through vigilance on sales floor and fitting room areas# EDUCATION, EXPERIENCE, FUNCTIONAL SKILLS AND KNOWLEDGE**Education/ Qualification*** High school qualification**Experience*** 4 to 6 years retail sales or customer service experience.**Functional Skills & Specific Knowledge*** Good communication and interpersonal skills* Pleasant personality and good grooming* Passion for retail industry# COMPETENCIES* Achievement Drive* Building Relationships* Empathy* Influencing* Serving Customers* Team Working* Conceptual Thinking#J-18808-Ljbffr