Territory Aftersales Rep

Career Area: SalesJob DescriptionYour Work Shapes the World at Caterpillar Inc.When you join Caterpillar you're joining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We don't just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.At Caterpillar we're committed to our customers who build a better more sustainable world with our products, services and solutions. We understand and show the value of why they should choose ideas and opportunities innovating to discover the breakthroughs necessary for tomorrow's it all we are one team creating and delivering world-class products, services and solutions superior to the competition. Learn more about the Caterpillar Experience.We are looking for a Territory Aftersales Rep to join our Customer Facing team covering Eastern Africa territory within one of Construction Industries newly formed divisions: Customer Solutions Growth Regions.About Customer Solutions Growth Regions DivisionThis team alongside dealers engages closely with customers to create customize and adapt solutions to meet their needs by leveraging the extensive range of offerings available today across products and services digital and technology rental and used and financing.The division is regionally focused on Africa the Middle East Eurasia Asia (excluding Japan) and Latin America (LATAM) and organized into three functional areas: Customer Facing Customer Solutions and Business Enablers. This role is part of the Customer Facing team the engine of our business driving growth by delivering tailored territory‑specific solutions that solve customer pain points accelerate decision-making and enable profitable sales execution.Role DefinitionLeads and manages dealers relationships to drive growth in aftermarket products and solutions and assists in developing dealer sales capabilities covering the Eastern Africa territory.What You Will DoUnderstand business model and act within the business process guidance on review and approval for variance programs and commercial actions.Design and assist dealers on the forecast sales/rental/used strategy planning and sales techniques; support the rollout of new products.Perform regular sales performance reviews with dealers and ensure implementation of corrective actions where needed.Lead the selling opportunities identification customer satisfaction improvement and business relationship enhancement.What You HaveCustomer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.Industry Knowledge: Knowledge of the organization's industry group trends directions major issues regulatory considerations and trendsetters; ability to apply industry knowledge appropriately to diverse situations.Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.Value Selling: Knowledge of the principles and practices for selling products technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.Top Candidates Also Have (Qualification)A completed university degree in engineering or a related field.7-10 years of transferable or direct or work experience within the heavy equipment industry.Strong commercial background combined with a high level of technical understanding of heavy machinery.Demonstrated expertise and experience working in African regions.Fluent in English and Arabic.Additional Information: To be reviewedMust be able to travel up to 50% (Domestic & International).About CaterpillarCaterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbine and diesel‑electric locomotives. For 100 years we've been helping customers build a better more sustainable world and are committed a