Teller

Key AccountabilitiesTo fulfil the customer requirements over the cash counter by: receiving cash, cheques, transfers between customer’s accounts, in‑house clearing, outward clearing, issuing manager cheques, collecting charges for retail customers.Process all counter transactions accurately / swiftly and ensuring all activities are done during working hours and adhere to bank policies and standard operating procedures.Cross‑sell & refer high‑profile & wealth customers to the CRO for further cross‑selling of bank products.To carry out a range of counter banking transactions ensuring 100% accuracy in receipts and payments.At the end of each day’s transactions all tills must be accurately balanced and any discrepancies highlighted to the Teller Supervisor and investigated that same day.To ensure full knowledge and compliance with the Central Bank’s AML Regulations and with immediate reporting to the Teller Supervisor of any grounds for suspicion, including suspected frauds and counterfeits.Respond to internal and external customers promptly and courteously, always providing adequate clarification on the information being given.Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular or suspicious transaction.Other AccountabilitiesUpon request provide on‑the‑job training to colleagues.Undertake other duties at similar level when required.Immediate escalation to the branch Supervisor or the Manager Customer Relationship (MCR) of any breach, risk or loss event suspected.To keep abreast with Central Bank Regulations with regard to counter transactions.Cross‑sell the customers / introduce the bank products and services while performing the transactions as well as handing over the brochures and refer the customers to the OCR for further cross‑selling.Job ContextProcessing all counter transaction accurately and with zero errors as well as delivering the best service to the customers as per bank standard service and cross‑sell bank products.EducationMinimum High SchoolExperience and SkillsSkillsCounter related functions – Knowledge and skill to identify forged currency notesCash management – Good interpersonal skillsClearing & Collection – Good communication skillsBasic computer skillsWork ExperienceA minimum of 2 years experience in a teller cash transaction role.Compliance- Retail Banking- BasicCustomer Focus-BasicResults Orientation-BasicCommunication-BasicAgility and Innovation-BasicCustomer Service - Retail Banking- BasicProduct Knowledge- Retail Banking- BasicCore and Regulatory Banking Systems-Retail Banking- BasicProcess improvement- Retail Banking- Basic#J-18808-Ljbffr