Telephone Operator | UAE National | Al Ain

Job DescriptionCompany: Abu Dhabi Motors – United Al Saqer GroupLocation: Al Ain, Abu Dhabi, UAEAbout United Al Saqer GroupEstablished more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. UASG owns and operates a diverse portfolio of UAE-based companies across several key industries, including Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.Job SummaryThe Telephone Operator handles all incoming and outgoing calls for the automotive dealership or service center. This role ensures professional, efficient, and courteous communication with customers, service teams, and internal departments, acting as the first point of contact for inquiries.Area Of ResponsibilityCall Handling: Receive, route, and manage incoming calls to the appropriate departments.Customer Assistance: Provide basic information about services, vehicle availability, appointments, or general inquiries.Message Management: Record and deliver messages accurately to relevant staff members.Coordination: Liaise with service advisors, sales teams, and management to ensure smooth communication flow.Reporting: Maintain call logs and report call statistics or issues to supervisors.Professionalism: Ensure courteous and professional telephone etiquette at all times.Job RequirementsHigh school or diploma in communication or customer service or related field.0–1 year of experience as a telephone operator, receptionist, or front office staff preferred.Basic computer skills for logging calls and messages.Technical SkillsCall Management & RoutingCustomer CommunicationMessage Logging & DocumentationCoordination with DepartmentsTelephone Etiquette & ProfessionalismSKILLS & COMPETENCIES (Technical, Behavioral and Soft)Customer Focus - Responds politely and promptly to customer inquiries. Seeks support when needed.Accountability and Ownership - Completes tasks on time and owns up to mistakes.Agility and Adaptability - Willing to try new ways of working and learn from mistakes.Collaboration & Influence - Works well with teammates and shares information openly.Result Orientation - Focuses on completing tasks efficiently and accurately.#J-18808-Ljbffr