Telephone Operator - The WB Abu Dhabi Curio Collection by Hilton

Telephone Operator accepts delivers and responds to Guest and management messages enquiries and emergencies and uses their knowledge of the hotel facilities services and the local vicinity to quickly respond to the customer.What will I be doingAs a Telephone Operator you will accept deliver and respond to Guest and management messages enquiries and emergencies using their knowledge of the hotel facilities services and the local vicinity to quickly respond to the customer. A Telephone Operator contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:Achieve positive outcomes from Guest queries in a timely and efficient mannerAccept and deliver all messages correctly and promptly for both Guests and managementEnsure all wake up calls take place at the correct timeDemonstrate knowledge of all hotel facilities and service and use upselling techniques to promote these offerings when the appropriateHandle emergency calls immediately and relay comprehensive and accurate information as requiredDemonstrate a high level of customer service at all timesComply with hotel security fire regulations and all health and safety legislationAttend appropriate training courses when requiredDemonstrate a knowledge of all hotel services local attractions and landmarks in the hotel vicinityFollow company brand standardsAssist other departments as necessaryEOE/AA/Disabled/VeteransWhat are we looking forTelephone Operator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:Positive attitude and good communication skills especially on the telephoneCommitment to delivering a high level of customer serviceAbility to work on your own and as part of a teamCompetent level of IT proficiencyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience in a customerfocused industryWhat will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For overa century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!#J-18808-Ljbffr