Telephone Operator

Promotes the brand philosophy through his or her exemplary attitude behaviour and excellent communication skills Responsible and accountable for the logging of and correct prompt and efficient handling of all guest messages. Researches and provides specific directory information to both internal and external inquirers as required in accordance with policy and procedure pertaining to the disclosure of directory information Utilizes public address paging and voice mail systems to ensure proper routing of calls To ensure that all guest enquiries and requests are attended to in a helpful professional yet warm and friendly manner. To be completely aware of the Fire and Emergency procedures of the hotel and your responsibilities in an emergency. Ensures a rapid response from the different departments concerned Handle wake-up call request from guest Maintenance of switchboard directory and any other miscellaneous tasks relating to switchboardfunctionality Makes sure that all the information available in the front Office information board is well presented and up-to-date Able to work multi-taskQualifications : PERSONAL ATTRIBUTESWritten and verbal communication skills in EnglishAbility to work cohesively with co-workers as part of a teamAbility to focus attention on guest needs remaining calm and courteous at all timesAbility to promote positive relations with all hotel guests & patronsAble to exercise good judgment with difficult guestsUnderstanding and ability to work in a multi-cultural environmentQUALIFICATIONSSecondary Education or relevant qualifications in Hotel Management. EXPERIENCEMinimum 1 year relevant experience preferably in a four or five star hotelAdditional Information : Directly opposite to The Dubai Mall the iconic Burj Khalifa 10 minutes walk to the Dubai Metro Station and within a few minutes drive to DIFC World Trade Centre and just 15 minutes drive from Dubai International Airport Swissotel Al Murooj is located in downtown Dubai one of the citys favoured destinations for business or leisure.Remote Work : NoEmployment Type : Full-time Key Skills Financial Services,AECOM,Administration Support,Brand Development,Jboss,Android Development Experience: years Vacancy: 1